Shipping and returns

HOW CAN I PURCHASE ONLINE?

On www.anticasartoriapositano.it you can discover the Antica Sartoria collections in detail, choosing a category from the navigation menu at the top of the site and using the search filter.

Once you have found a product that intrigues you, to view its details just click on its photo.

PRODUCT DETAILS

In this space you can find out the technical information on the model and composition of each product, also finding a description and price. In the product sheet you will find a series of ad hoc shots, designed to best represent all the details of each item. Here you can decide whether to proceed with the purchase

HOW CAN I ADD THE PRODUCT TO MY SHOPPING BAG?

For each product you can select the size – choosing from the available sizes – and add it to the Shopping Bag by clicking on Add to Shopping Bag.

Once the product is inserted into the Shopping Bag, you can choose whether to proceed immediately with the purchase or continue browsing within www.Antica Sartoria.it.

SHOPPING BAG

Once the product is inserted into your Shopping Bag, you can choose the type of payment.

From here you can choose whether to proceed immediately with the purchase or continue browsing the site by clicking on Continue.

MY ACCOUNT

In the My Account section you can save your data to speed up your next purchases on www.Antica Sartoria.it: after logging in, the saved information will be immediately available and will allow you a faster and easier purchase.

REGISTRATION TO MY ACCOUNT

Creating your account is simple, fast and free. Just enter your name and e-mail address in the appropriate fields and choose a password.

Once the account has been created, you can save your favorite items in the Wish List, record the shipping addresses in the Address Book section and access all the information relating to your purchases in the Orders space.

You can change your account data at any time by entering the Personal Data section and saving the changes. We remind you that the only data you cannot change is the country from which you registered.

The password you have chosen is essential to access My Account: if you lose it, you can recover it by clicking on the link Forgot your password? that you will find on every page of the site that requests your data. By entering the e-mail address with which you registered, after a few minutes you will receive in an e-mail all the information necessary to reset it.

Signing up for My Account is simple, fast and free: register now.

DIRECTORY

In the Address Book section you can save your shipping addresses. You can change your addresses and choose a default address that will automatically appear in the Shopping Bag.

By logging in to My Account before concluding your order, you can retrieve the addresses saved in the Address Book directly from the Shopping Bag, and thus make your purchases easier and faster.

WISH LIST

Registered users can save their favorite products in the Wish List section. From here you can go back to the product page of the saved items at any time, or add them directly to the Shopping Bag.

Starting from the product page, you can insert a new item in the Wish List by clicking on Add to WishList.

ORDERS

On www.anticasartoriapositano.it it is possible to buy only original Antica Sartoria brand products characterized by the high quality standard of the brand. The essential characteristics of the products are detailed in each product sheet.

Within the Orders section you will find all the orders you have placed as a registered user. Here you can see the details of each order and any return, as well as follow the shipment by checking the tracking number.

NEWSLETTER

By subscribing to our newsletter you will be able to discover a preview of all the promotions and new arrivals of Antica Sartoria. You can register when registering for My Account or at another time by entering your email address in the dedicated section.

You can ask to stop sending the newsletter at any time, simply by clicking on the Unsubscribe link at the bottom of each newsletter.

SIZES

SIZE SEARCH AND GUIDE

Each Product Sheet shows the size that appears on the product label.

You can use Select size to choose the size you are interested in.

In the size guide you will find the conversion in the sizes of your country

ORDER

You can check the details of your order at any time, simply by entering the Order Number that was assigned to you when you made the purchase.

If you have just completed your order, wait a few minutes to see all the details of your purchase.

HOW DO I COMPLETE MY ORDER?

To complete the purchase, carefully review the data that you find summarized on the Order Confirmation page – in particular the shipping address and the credit card number you intend to use for the purchase.

As soon as you confirm this information, you will be assigned an Order Number: your order will therefore be definitive and cannot be changed. After a few minutes, Antica Sartoria Srl will send you an email with a summary of all the information: the characteristics of the selected items, the total price, the delivery methods and the conditions for any return of the items you have purchased.

PAYMENT

PAYMENT – CREDIT CARD

For the payment of your orders placed on www.anticasartoriapositano.it you can choose between:
Visa, Mastercard, American Express, Visa Electron

When paying by credit card, you will be asked to enter your card details.
To further guarantee the security of the online transaction, you will need to enter the credit card security code:
on American Express cards, the 4-digit security code is located on the front surface above the credit card number
in Visa and Master Card, the 3-digit security code is located in the signature box on the back of the card
If required by your card, a window will open where you can enter your Secure Code. If the transaction was successful, you will receive an order confirmation by e-mail.

When you buy on www.anticasartoriapositano.it your payment is managed through an SSL 3 certified data encryption protocol. For us it is important to guarantee the security of online transactions carried out: for this reason the data relating to your credit / debit card (number standard, expiry date and security code) will be sent automatically and via a secure protocol to the bank in charge of providing remote payment services, taking care to prevent any unauthorized or unauthorized access by third parties.

CHARGE

Payment takes place directly on the server of our bank: Antica Sartoria Srl has no access to credit card details at any time.

BILLING

At the time of purchase, you can decide to request an invoice.

The billing information will be that of the shipment. You can choose to enter data from a billing address other than the shipping address only within the same country.

The invoice can be issued only after the completion of any additional data such as the Tax Code and / or VAT number.

After the invoice is issued, it will not be possible to make any changes to the data indicated in the same.

VAT is already included in the price you see on all the pages of the site and in the Shopping Bag.

We inform you that the invoice for your order, sold and shipped by Antica Sartoria Srl will be included in the package that you will receive at the indicated shipping address.

In the case of a return with a previous invoice request, a credit note will be issued.

HOW DOES THE REFUND WORK?

Refunds will be made with the same payment method used at the time of purchase.
After our warehouse has received your return and checked that all the requirements have been met, the refund will be arranged by us within 14 days (in which we will be aware of the exercise by you of the right of withdrawal) on the credit card. or debt used for the order.
The time needed to view the chargeback depends on the institution that issued the card and / or the manager of the payment instrument you used.

SHIPMENT

We remind you that orders placed on Saturdays and Sundays or on other holidays or pre-holidays will be processed by Antica Sartoria Srl starting from the first working day following that of forwarding.

We ship worldwide with SDA, DHL and UPS generally in 1-4 days.

For holidays, we remind: January 1, January 6, April 25, May 1, June 2, August 15, August 16, November 1, December 7, December 8, December 25, December 26.

We are unable to make deliveries to post office boxes or post offices.

COUNTRIES

You will be asked to specify the country of destination at check out. Countries not included in the list are not reached by our ecommerce service. Any country-specific duties and taxes must be paid on delivery.

COUNTRIES
You will be asked to specify the country of destination at check out. Countries not included in the list are not reached by our ecommerce service. Any country-specific duties and taxes must be paid on delivery.

HOW CAN I FOLLOW THE SHIPMENT OF MY ORDER?

Following the completion of the order you will be assigned an SDA search number (from Italy) or DHL or UPS (from abroad) that will allow you to follow the order until delivery.
You will find this number indicated both in the Orders area and in the shipping confirmation email. For registered users, the status can also be followed in the My Account area.
We remind you that the courier delivers from Monday to Friday during office hours and that he will try to deliver the package for three consecutive working days, each time leaving a notification on which you will find the number to contact him. It is not possible to make appointments for the delivery of the item you have purchased.
In the event that the courier is unable to deliver the order, the products will be sent back to the Antica Sartoria Srl warehouse: please consult the Sales Conditions section for details.

REFUND AND RETURN

HOW DO RETURNS WORK?
If you buy the products as a consumer, you can return any product purchased on www.anticasartoriapositano.it within 14 days from the delivery date, using the following procedure:
1. Legal procedure pursuant to Legislative Decree 206/2005.
This procedure, better described in art. 6.2 of the Conditions of Sale, allows you to:
– Communicate your express intention to exercise the right of withdrawal by any written declaration showing your explicit desire to withdraw;
– Send the communication within 14 days of delivery of the products to Antica Sartoria Srl, Customer Care E-Commerce to the email address customercare@anticasartoriapositano.it
– Organize the shipment of the products to be returned at your expense, by sending them to Antica Sartoria Srl – via Boscofangone CIS Nola Block 3 Isola 1 Lot 160/162, 80035 Nola Na Italia;
– Obtain a refund within 14 days from the date on which our warehouse will have received the products. From the refund you will be retained an amount equal to the amount of the initial delivery costs as the cost of shipping the products to our premises. If the order provided that the initial delivery costs were free, no sum will be retained.
Keep a proof of shipment until we receive the confirmation email when we accept your return.
We can only refund products that are returned correctly. The purchased product must be returned intact and unused, complete with all its parts, equipped with a descriptive label of the product. If your return does not meet the conditions listed, Antica Sartoria Srl will not be able to make a refund and the package will be sent back to you.

CONTACTS
Welcome to Antica Sartoria Srl Customer Service.
To request information about Antica Sartoria Srl, please write to customercare@anticasartoriapositano.it

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